Frequently Asked Questions

Q: How do I log into my profile if I forgot my username or password?

A:Go to the Home page, click the “Forgot My Password” link and follow the directions. If you continue to have problems, please contact us at [email protected].

Q: How do I attach a photo to my profile?

A: In order to attach a photo, the file must be in JPEG format. If your photo is in another format (such as a GIF, TIF or PNG) please convert it to a JPEG before attaching. You can use a free program such as Graphic Converter, or you may email the photo to [email protected] and we will be glad to convert and attach it free of charge.If you do not have your headshot in the form of a digital file, you can mail an 8 x 10 headshot photograph to the address below and we will post it to your profile free of charge.The Casting Frontier
6565 Sunset Blvd Suite 200,
Los Angeles, CA 90028.

Q: I received an email about Casting Frontier not being able to process a payment. What do I do?

A: Currently, billing updates are handled by phone. If you have received an email please call us at (323) 300-6129.

Q: I haven’t used my profile in a while. Has it “expired”?
A: Your profile is kept in the database until you request it to be deleted. If you need help logging in email your name and details to [email protected]